Refund policy

Unused credits: 14 days

You may request a refund for unused credits within 14 days of buying a pack. If none of its credits have been used, we refund the pack price. If some have been used, we calculate the unused portion proportionally using the price paid for that pack, with applicable tax handled by Stripe. We review credit usage and reconcile the refunded credits manually. Successful generations normally consume their credits, even if you dislike the result. That does not affect refunds for a defective service or other remedies required by law. Purchased credits that you keep do not expire.

Failed generations

When a generation is marked failed, the credit reserved for it is returned automatically. This restores a generation credit to your KeepSway balance, rather than refunding money to your payment method. If a generation remains stuck or a credit is missing, contact us with its reference.

Requesting a refund

Contact us using the email below with your account email, purchase date, receipt or transaction reference, and the amount you want reviewed. Never send your password or full card number. We handle requests manually and may need to verify the purchase and credit usage. A refund or dispute can pause further purchases while we review your account and reconcile credits.

Stripe Managed Payments

Stripe is the merchant of record for checkout purchases and handles the payment refund. You can also use the transaction-support route on your Stripe or Link receipt. Stripe can issue refunds under its own terms, including within 60 days even where our voluntary policy is narrower. Approved refunds include applicable transaction tax and are returned through the payment provider. The time until money appears depends on the payment method and bank.

Your legal rights

This policy does not limit rights required by law, including remedies where digital content or services are defective or not supplied as agreed. Consumers may have a 14-day right to withdraw from a distance contract. Exceptions for digital content or services require the applicable legal conditions, including any required express consent and acknowledgment. We do not assume that uploading a photo or using a credit alone waives those rights. To exercise a withdrawal right, send an unambiguous statement that you wish to withdraw, with enough information to identify your purchase. No special wording is required. A request based on statutory rights is assessed separately from our voluntary refund policy.

Contact

KeepSway

For product support, refund requests, privacy requests, or reports of misuse, email us at:

yegorklymenchuk@gmail.com